FAQ
Our experienced team is ready to assist you with any additional questions about our products, ordering process, or global shipping.
Welcome to OMASKA Frequently Asked Questions
Find quick answers to common inquiries about our premium luggage and backpack products. Learn about our design process, customization options, minimum order quantities, and our commitment to quality.
Are you a factory or a supplier?
We are a bag factory established in 1999. The full name of the company is Baoding Baigou Tianshangxing Bag Leather Goods Co., Ltd. The factory address is Hebei Baoding Baigou No. 12, Yanling Road, West Of Xingsheng Street, Baigou Town.
The company owns brands such as Balmatik, Rolling Joy, and OMASKA. Among them, the main products of the OMASKA brand are various types of suitcases and backpacks. The company has developed a complete design, production, sales, and after-sales team. So far, OMASKA has been successfully registered in more than 30 countries including the European Union, the United States, and Mexico, and has established OMASKA sales agents and brand image stores in more than 10 countries. Welcome to join us and become our agent to increase your profit.
Can I visit your factory ?
We warmly welcome customers visit us. Before you come here, please kindly tell me your schedule, we can arrange for you. The nearest airports are Beijing Capital Airport and Daxing Airport.
What services can I get?
Here at OMASKA, you can purchase any of our products with confidence. If you’re a B-end customer, our factory offers OEM, ODM, and OBM services, ensuring top-notch quality that has been our hallmark since 1999. Additionally, you have the opportunity to become one of our agents. For our agents, we provide comprehensive support policies covering finances, products, and information.
What are your prices?
Benefiting from our luggage factory established in 1999, our experienced staff can control the raw material cost and ensure the product quality. Therefore, we can offer lower prices. Partnering with OMASKA can increase your profits.
Do you have a minimum order quantity?
Yes, we have products in stock, MOQ 50 pieces. If you need OEM ODM OBM, MOQ 560 pieces for suitcases. MOQ 100 pieces for backpacks
Can you supply the relevant documentation?
Yes, we can provide most documentation for products and import or export needs.
What is the average lead time?
For OMASKA brand,we have more than 200000pcs stocks each month ,the leading time is one day .
For OEM order, the sample time will be 3-5 days ,and mass production order ,leading time :30-40days.
What kinds of payment methods do you accept?
You can make the payment to our bank account, T/T ,Western Union or PayPal,or we can deal on our wholesale platform Alibaba .
For OMASKA brand stock products ,full payment should be done one time .
For OEM / ODM order ,40% Deposit before producing ,70% Balanced payment before goods depart from our factory .
What is the product warranty?
Due to hand workmanship , it allows 1% defect per order . More than 1% defect per order ,Seller will be responsible for it.
The OMASKA products we sell have a one-year warranty.
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. The inside packing is PE material ,eco-friendly and strong enough to protect each product ,the exterior package ,we use the five layers paper -making carton ,with strong thread to fix on the cartons .We can also customize special packaging according to your needs.
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the better solution for big amounts. The best way is to choose train if there is .Exactly freight rates we can only give you if we know the details of amount, weight and way. There are lots of choice in China to arrange the shipping ,it’s better to do FOB / EXW term .Please contact us for further information.
Get A Quote
After submitting your inquiry, you will receive an accurate quote within 2 hours.,We have a team of good service ready to support you in your business, you will get best services.
+8615350623169 (Wechat, Whatsapp)
NO.12 YANLING ROAD WEST OF XINGSHENG STREET BAIGOU TOWN BAODING,CHINA